Delivery & Returns

Delivery Information

We deliver to addresses across the United Kingdom, including Northern Ireland. Most orders arrive within 1–2 working days.

Shipping Rates & Times

Orders placed before 1pm Monday–Friday are dispatched the same day. Orders placed after 1pm Friday or over the weekend are dispatched on Monday.

Delivery Restrictions

We are not responsible for delays caused by the courier or adverse weather. If a parcel is returned to us as undelivered, we will arrange redelivery once any further postage is paid.

Returns & Refunds

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have 14 calendar days from the date you receive your goods to cancel your order. To exercise this right, you must inform us in writing via email or our contact form. You do not need to give a reason.

Return Conditions

• Non-personalised items must be returned unused and in their original packaging.
• You are responsible for return postage costs unless the item is faulty or incorrect.
• We recommend using a tracked delivery service for returns, as we cannot be held responsible for lost parcels.
• Refunds will be issued to the original payment method within 14 days of receiving the returned goods.

Personalised Items

Cards that have been personalised or pre-programmed to your details are made to order. Unless faulty, they are exempt from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013. Non-personalised stock items can be returned unused in their original packaging. Your statutory rights are not affected.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please contact us within 7 days of receipt. We will arrange a replacement or full refund, including any reasonable return postage costs. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.

How to Return

To initiate a return, please email info@idbiz.co.uk or visit our Contact page with your order number and reason for return. We will provide you with the return address and any further instructions.