Returns & Refunds Policy
Thank you for shopping at IDBIZ. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Conditions
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- You must have the receipt or proof of purchase.
2. Non-Returnable Items (Custom/Personalised Products)
Please note that products that are custom-programmed or personalised (such as Google Review Stands or Digital Business Cards that have been pre-configured with your specific business data) are exempt from returns unless they arrive faulty or damaged. This is because these items are made to order specifically for your business.
3. Shipping Costs
The buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Faulty or Damaged Items
If your item arrives faulty or the NFC chip is non-functional, please contact us at [info@idbiz.co.uk] within 48 hours of delivery. In the case of faulty goods, we will provide a pre-paid return label or a direct replacement at no extra cost to you.
5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.